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Specialist Employment Law Solicitors in Abingdon
For Oxford, Oxfordshire, Berkshire, London & the Thames Valley

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Important information for our clients

Your peace of mind from using a regulated law firm


Regulated service

By using Employment Law Plus, you have the comfort of knowing that you are using a service fully regulated by the Solicitors Regulation Authority. This means that we must comply with solicitor's Standards and Regulations. Among other things, you can be sure that:


  • We have required professional indemnity insurance cover and our client's have access to the SRA Compensation Fund
  • Qualifying clients can go to the Legal ombudsman in the case of a complaint about our service
  • We comply with regulatory requirements for client confidentiality
  • We act in the best interests of our client
  • We keep up to date to ensure our continuing competence to advise our clients

On this page, you will find information which we are pleased to supply to you to comply with regulatory requirements. If you have any questions, please contact us


If you have a complaint about our service

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide, we have a complaints procedure for you to follow.

What happens if I don’t agree with your views on the complaint?

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission;or
  • No more than three years from when you should reasonably have known there was cause for complaint.


  • If you would like more information about the Legal Ombudsman please contact them:

    Contact details:

  • Visit www.legalombudsman.org.uk

  • Call 03005550333 between 9am to 5pm.

  • Email enquiries@legalombudsman.org.uk

  • Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ


  • You can also complain to the Solicitors Regulation Authority if you consider that we have breached an SRA Principle or if you consider we have not paid a professional fee. This includes allegations of dishonesty or discrimination. To so, you should complete the Report Form on the SRA website and submit it to the SRA. For more information, see the SRA website here.


    Price transparency information

    We provide information about our pricing for bringing and defending claims for unfair dismissal and breach of contract in the Employment Tribunal.



    We also represent clients defending other sorts of claims, such as for discrimination. Please contact us for more information.


    Privacy


    To view our Personal Data Information Statement click here.


    Our registration details

    Employment Law Plus (UK) Limited, trading as Employment Law Plus, is registered in England and Wales under company number 07406653 at Stepstone House, Old Moor, Milton, Abingdon, Oxfordshire, OX14 4ED. Director: Jill Kelly. Authorised and regulated by the Solicitors Regulation Authority number 551415.


    Provision of Service Regulations 2009

    Information to be provided under the Provision of Service Regulations 2009 is available at our offices.


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